We have a 30 days return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at KYGLOBAL2020@GMAIL.COM Please note that returns will need to be sent to the following address: 735 challenger st, brea, ca 92821 USA
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at KYGLOBAL2020@GMAIL.COM

damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, So THAT we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept Returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at KYGLOBAL2020@GMAIL.COM

반품 정책

We 30-day return policyOperating, from the date you received the product within 30 daysYou can request a return. Your Returns due to a simple change of mind are also possible. However, the following conditions must be met.

✔ Return Conditions

To be approved for a return, the following criteria must be met.

• The product must be in the same condition as when it was received.
  
• Unworn or unused
• Tag attached
• It must be kept in its original packaging.
• A receipt or proof of purchase is required.

 

✔ Return fees for simple change of mind

In the case of a return due to a simple change of mind, A return fee of 40,000 won will be charged for the US logistics center.
This cost will be deducted from the refund amount. 
(No fees will be charged for reasons attributable to the seller, such as product defects or incorrect delivery.)

How to submit a return

To initiate a return, please apply via the email below.

📧 KYGLOBAL2020@GMAIL.COM

Please send returns to the address below.
📍   735 challenger st, brea, ca 92821

Upon approval of the return, we will send you instructions and shipping methods along with the return shipping label.
Products sent without a return request will not be received.

In case of damage or problem

Please check the product immediately upon receipt.
If you contact us immediately in the following cases, we will resolve the issue promptly.

• Defective or damaged product
  
• Received incorrect product

Non-returnable items

The following items are non-returnable.

• Fresh/Consumable Foods (Food, Flowers, Plants, etc.)
  
• Custom-made products (personalized, made-to-order products)
  
• Personal hygiene/beauty products
  
• Hazardous materials, flammable liquids, gases
  
• Sale items
  
• gift card
  
  

Please inquire via email regarding the return eligibility of specific products.

Exchange Information

The fastest way to get an exchange is as follows.

1. First, apply for a return of the existing product.
2. After the return is approved, the item you want Purchase with a new order

Refund Information

Once the returned item arrives, we will inspect it and inform you whether the refund has been approved.

• Upon approval, Within 10 business days The refund will be processed via the original payment method.
  
  
• Depending on the bank/card company's circumstances, it may take longer for the actual refund to be reflected.
  
  

After return approval 15 business days or more If your refund has not been processed, please contact us below.
📧 KYGLOBAL2020@GMAIL.COM